will there be online assistance?
Live Chat has officially launched. You can connect with a customer care agent online...
will I be able to update my personal information online?
No. Please call toll free on 1 (242) 300-2548 and a member of the...
what do I do if my voice service isn't working?
Ensure that your device has an active plan or balance. If there is an...
what do I do if my data isn't working?
Please ensure that mobile data is turn on and APN is set to "pda.newcomobile.com”....
what do I do if text isn't working?
Turn Device off for 5-10 seconds then Power on device. If still experiencing this...
what do I do if voicemail isn't working?
Voicemail can be reached by pressing and holding the "1" key or it can...
do you have a toll-free support number?
Yes, please call toll free on 1 (242) 300-2548.
what is the main contact number for ALIV?
Please contact our care team toll free on 1 (242) 300-2548.
what are the opening hours for ALIV head office in Nassau?
The opening hours are 9 a.m. – 5 p.m., Monday through Friday.
if I purchase a smartphone from ALIV and it malfunctions where do I go for repairs?
Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed...