Privacy Policy

Cable Bahamas Ltd. and its subsidiaries and affiliates (collectively the “CBL Group”) value our standing as the market leader in enabling connected lifestyles and experiences. When you visit our websites or use our mobile applications and services, we may obtain data from and about you, including personally identifiable information (“PII”). We are committed to respecting your privacy and handling the information we obtain from you appropriately and with care. This Privacy Policy describes how we collect, use, process, protect or otherwise handle information which you provide to us or that we collect on our websites, mobile applications and digital platforms. It also describes how we handle information that you provide to us or that we collect from you offline in our physical stores or through our customer care center. Your access to and use of our websites, mobile applications, social media and digital platforms and services are subject to your acceptance of this Privacy Policy and our terms and conditions. Please note that information that you provide to us by means of third-party websites, applications or platforms may be collected by those third-party websites, applications or platforms and the information collected by such third-party websites, applications or platforms are covered by the privacy policies of those respective third-party websites, applications or platforms. Please also bear in mind that our websites, mobile applications or digital platforms may contain links to other websites and applications which we do not own, or control and we are not responsible for the privacy policies or practices of third-party sites. You should carefully review the privacy policies of third-party sites that you visit.

WHO ARE WE?

The CBL Group is comprised of various subsidiaries with multiple brands. When you visit our stores, shop online, sign-up for services via our contact centre, create an account or use our digital applications, your information is collected by a member of the CBL Group.

These include the following:

Companies

Cable Bahamas Ltd.

Cable Freeport Ltd.

Caribbean Crossings Ltd.

Maxil Communications Ltd.

Systems Resource Group Limited

Trinity Communications (Bahamas) Ltd.

Brands

Aliv

Aliv Fibr

Aliv Business

Cable Bahamas

REV

WHAT INFORMATION DO WE COLLECT?

We collect PII referred to as “personal identifiable information”, which you voluntarily provide.

 At the time that you contract with us to provide you with our services, we may obtain from you your first and last name, gender, date of birth, contact numbers, mailing and email address and a copy of your NIB, passport or driver’s license.

 When you create an account or login to your account on our website, mobile applications or participate in any in-store promotion, you may be required to provide your PII. You will also be required to create a username, and password. (For the avoidance of doubt, we do not collect your password which is known only to you) We rely on the information collected to better understand you and improve our service delivery to you. The information collected is voluntarily provided and may be used in order to:

• Improve your experience with our products, services, mobile applications and digital platforms.
• Protect your safety through fraud prevention measures.
• Combine with user testing to determine which products and services are best suited for your needs.
• Offer personalized customer support.
• Conduct research to gather behavioral insights like invitations to participate in promotions or surveys.
• Use it for billing, collection, and protection of our property and legal rights.
• Desing and administer marketing and promotional campaigns
• Determine eligibility for our products and services

When purchasing our products or services on our website, digital application or in stores, you may be asked to provide your name, email address, telephone number, transaction or payment information. If you use the services of a third-party payment agent or website, please note that the privacy policies of that third-party applies. It is important to thoroughly examine the privacy policies and terms of any third parties you have permitted to access your information, and to weigh the potential risks of sharing your information. When we offer a location-based service, we will inform you about the location features included in the service, and we will collect location data only with your consent. Additionally, you will have the ability to control when and how this information is shared, and you are fully responsible for the information you provide to third-parties.

When you contact us for assistance, trouble-shooting or other customer support services or otherwise communicate with us, you may give us information about how you use our products and services.

Other Methods of Data Collection

We may also collect and use information that you provide on public social media forums in order to address any complaints that you make with respect to our website, mobile applications and digital platforms.

Equipment Information

We gather details about devices on our network, including the type of device you use, device ID, and phone number.

Network Performance

We monitor and test the health and performance of our network. This includes analyzing your use of Products and Services to assess how our network and your device are functioning.

Location Information

Location data is automatically generated when devices, products, and services interact with cell towers and Wi-Fi routers. Location can also be determined through Bluetooth services, network devices, and other technologies, including GPS satellites.

Web Browsing and App Information

We automatically collect various types of information, such as time spent on websites or apps, website and IP addresses, and advertising IDs. This also includes links and ads viewed, videos watched, search terms entered, and items added to online Cable Bahamas shopping carts. We may use pixels, cookies, and similar tools to gather this information. However, we do not decrypt secure information from websites or apps, such as passwords or banking details.

Third-Party Information

We receive information from external sources, marketing mailing lists, and commercially available demographic and geographic data made available through online analytics tools. We may also collect social media info like social media handles, email address associated with your social media account if you reach out to us directly or mention Cable Bahamas.

All these types of information are considered Personal Information when they can reasonably be linked to you as an identifiable person or household. For example, information is personal when it can be connected to your name, account number, or device.

We may also obtain information from non-Cable Bahamas entities service provider such as a website or platform service provider about how you use our products or services on third-party platforms, applications or devices.

What information do we collect from or about you automatically?

We may collect still or video images of you captured by cameras located in or around our physical stores and may record our conversations with you when you contact our customer call centers.

We may combine PII and anonymous information to create aggregate information which we use to improve and enhance the experience on our websites, service features and products being provided. For example, we or our third-party service providers may compile information including but not limited to information about your visits to our website, digital applications, total calls into our contact center and the average time spent interacting with our platforms.

When do we collect information?

We collect information that you provide to us when you shop on our websites, use our mobile application or digital platforms, subscribe to a newsletter, participate in an online survey, engage with us in public forums, submit or complete a form online or request assistance from us to resolve issues.

How else do we collect information?

Use of Cookies and other technologies

This information below details how Cable Bahamas websites and mobile applications use cookies and other technologies. Let’s start with what we mean when we use the word “cookie” and other related terms:

Cookies are small data files that websites place in your browser to recognize your computer or mobile device when you return to that site. Cookies are created to keep track of your movements online, help you resume where you left off, remember your registered username, preferences, and other customizations. In addition to cookies, we may use similar technologies such as flash cookies, pixels, tags, software development kits, applications, program interfaces and web beacons. While these technologies work differently than cookies, they have the same purpose: to collect information about you and your use of our websites, mobile applications and our services.

Purpose of Cookies and Similar Technologies

We use the data collected from cookies and other technologies for two main categories of purposes:

• Functional Purposes: We use cookies to provide website functionality, including remembering user preferences, monitoring site performance, and analytics. You cannot decline our use of cookies for these purposes.
• Marketing Purposes: We also use data collected from cookies for marketing purposes, including showing you advertising based on your preferences and interests.

Personal Information Collected

We use cookies and other technologies to collect the following categories of information about you:

Equipment information

Network performance

Web browsing and app information

Managing Cookies

Most browsers allow you to delete, disable, and choose what cookies can be placed on your computer. However, disabling cookies may prevent you from using specific website features. For more information about managing cookies, visit these sites for the browser you are using:

Individual Browsers:

Internet Explorer

Safari

Firefox

Chrome

Mobile Device Browsers:

Internet Explorer (Mobile devices)

Safari Mobile (iPhones and iPads)

Firefox (Mobile devices)

Chrome (Mobile devices)

Flash Player:

Adobe Flash Player Security

Do Not Sell or Share My Personal Information

We may share limited personal information to create, deliver, and measure the effectiveness of advertisements for things you might like. This may include personal information collected through cookies and other technologies. This may be considered sharing for targeted advertising or selling personal information.

How does the CBL Group of Companies use your information?

As part of the CBL Group, we receive information from, and share information with, other CBL Group Companies. We may use the information we receive from them, and they may use the information we share with them, to help with the provision of our products and services, improve, understand, customize, support, and market our offerings to you.

Additionally, we and other CBL Group Companies may use the information we collect from you to:

• Provide you with our products and services information and updates
• Operate, develop, test, optimize and improve our operations, websites, mobile applications, products and services in order to better serve you. We may use third-party administered survey research and analytics tools for these purposes.
• Administer a contest, promotion, survey or other site feature for a CBL Group company or brand
• Advertise Group products and services or send you offers and promotions about our products and services.
• Provide you with customer support and respond to your customer service requests and conduct trouble-shooting activities.
• Communicate with you by telephone, email or Short Service Message (“SMS”) regarding your transactions, your account, or send you your bills.
• Understand how you use our products and services and improve the quality of our services and products and those offered by other CBL Group Companies are used.
• Manage the security of our systems, or to detect, investigate and prevent fraud or other illegal or suspicious activity.
• To monitor your usage for quality control or violations of our terms and conditions, policies for fair and acceptable use and other policies for the use of our services which may be established from time to time.
• Send you information regarding or notify you about changes to our website, mobile applications, digital platforms, products and services or changes to our terms and conditions or policies and provide you with other important information.
• Ask you about your experience using our services or for quality control purposes.

Third Party Disclosure

We are subject to and will observe the requirements under the Data Protection (Privacy of Information) Act 2003. We will take all commercially reasonable measures to keep your information safely stored and will not share this with anyone other than as is disclosed to you in this policy (unless we are legally required to do so) without your permission. Wherever we transfer, store or process your information. We will not store your credit card or bank account information unless you ask us to when you make payment, and you may withdraw your consent to this by notifying us by email to CBL-info@cablebahamas.com or customercare@bealiv.com.

We will not share your PII with a third-party outside of the CBL Group except for the purposes set out in or in the limited circumstances disclosed in this Privacy Policy. We do not sell, trade, or except as is disclosed herein otherwise transfer your PII to outside parties.

We may also be required by applicable laws or regulations to disclose your PII or content that you have made available to us when using our services, or other activities that you have carried out using any services or device(s) provided to you by us to law enforcement agencies or on receipt of any warrant, subpoena, court order or lawful direction. We may also disclose your PII in order to enforce our policies, or protect our or others’ rights, property, or safety.

We are required to release or share your PII and information about your account with a credit bureau or reporting agency and may contact such credit bureau or reporting agency to request or obtain a credit reference for you, and unless you tell us otherwise, you give us the right to share your information for this purpose by accepting these terms and conditions. You may always ask us for a copy of all the information that we have stored for you.

Should we be subject to or involved in a merger, acquisition, restructuring, insolvency or bankruptcy proceedings, or sale of some or all of our assets, we will be required to share your PII with the new owners or successor entities in connection with the transaction in accordance with applicable laws.

How do we keep and protect your information?

We make reasonable efforts to ensure that the information that we maintain for you is accurate and remains up to date. It is your responsibility to ensure that you give us accurate and true information and that you provide us with updated information in the event of changes.

The protection and security of your PII is particularly important to us and we have employed a variety of physical, technical and administrative security measures designed to safeguard and protect the confidentiality of the PII you provide to us.

Your PII is stored behind secured and encrypted networks and is only accessible by a limited number of persons with special access rights to such systems, who are legally bound to ensure your information remains confidential. In addition, all sensitive/payment information you provide on our website, mobile application and digital platforms are encrypted via Secure Socket Layer (SSL) technology.

Our website is scanned on a regular basis for security breahes and known vulnerabilities in order to safeguard your privacy while using our website, mobile applications and digital platforms. We use regular Malware Scanning.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Despite our best efforts, our security systems are not perfect, and our best security measures are not guaranteed to be impenetrable. We cannot guarantee that your use of our website will be protected from all malwares, viruses or cyber threats. We will only keep your PII for the period necessary to fulfill the purposes disclosed in this Privacy Policy or for as long as may be required or permitted applicable by law.

Should a data breach occur we will take either or both of the following responsive actions:

We will notify the users via email within 7 business days and/or we will notify the users via on-site notifications within 7 business days.

Online Safety and Privacy of Children

The CBL Group does not intentionally collect PII from or specifically market our products and services to children under 13. Children should always seek the permission of their parents or guardians before visiting any website, using our mobile applications or digital platforms or disclosing information. Parents and guardians should control and monitor internet usage by children.

Third Party Links

We do not include links to third party products or services on our website, mobile applications or digital platforms.

How does our site handle ‘do not track’ signals?

We honor ‘do not track’ signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Do we allow third party behavioral tracking on our sites?

It’s also important to note that we do not allow third party behavioral tracking.

We agree to the following:

• We will NOT use false, or misleading subjects or email addresses
• We will identify an advertising message as an advertisement in some reasonable way
• We will include the physical address of our business or site headquarters
• We will facilitate opt-out/unsubscribe requests via email and SMS

We may contact you by email, SMS, WhatsApp or by direct calling.

You can always choose whether you wish to receive voice, written or electronic marketing messages from us. If at any time you would like to unsubscribe from receiving future emails or SMS, you may opt-out directly from the messaging medium or notify us via email at info@cablebahamas.com  or customercare@bealiv.com  and we will promptly remove you from ALL correspondence. Please note that should you request that we discontinue contacting you in any one of the foregoing ways, you may not receive important information from us regarding the products and services we have tailored based on your preferences.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

Cable Bahamas Ltd.

Robinson Road

Nassau, The Bahamas

CB-13050

Tel. 242-601-2200 Email:info@cablebahamas.com

OR

Be Aliv Limited

CB-12301

Robinson Road

Nassau, The Bahamas

Tel. 242-801-2548 Email: customercare@bealiv.com

If you are unsatisfied with the way we have handled a query, request or complaint in relation to our collection of your PII, you have a right and option to lodge a complaint with the Data Protection Commissioner via its Government web portal [click here], e-mail (dataprotection@bahamas.gov.bs), or in writing to the following address:

Office of the Data Protection Commissioner

First Floor

Cecil Wallace-Whitfield Centre

West Bay Street

P.O. Box N-3017

Nassau, New Providence, The Bahamas”

Changes and Updates to this Policy

We may amend or update this policy from time to time. Whenever we do so, we will notify you by posting the changes to our websites or as appropriate and will obtain your consent where necessary.