MiFi Support

1) what is MiFi?

MiFi is a Wi-Fi solution that allows you to have personalized Wi-Fi access on the go. Wi-Fi access can be shared between multiple devices such as smartphones, laptops, tablets, and even game consoles.

2) Who can purchase a MiFi plan?
Anyone can purchase a MiFi device, to use our MiFi plans. Visit https://www.bealiv.com/store/plans to see our affordable plans.

3) How much does the MiFi device cost?

Pricing varies. For the most up-to-date pricing, visit an ALIV store or visit https://www.bealiv.com/store/plans

4) Where can I purchase MiFi plans?

You can purchase MiFi plans from the comfort of your home in the MyALIV app or https://buytopup.bealiv.com/ . You can also visit any ALIV store or affinity van or any top-up location.

5) How do I reset my MiFi device or change the password if I forgot it?
Device Reset

- Locate the reset button (usually near the charging port).
- Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
- The device will restart and reset to factory settings.

To change your MiFi password:

- Turn on your MiFi device and connect it to a phone, tablet, or computer.
- Open a web browser and enter the device’s IP address (found in the manual or on the box).
- Log in with the default credentials (usually “admin” for both username and password).
- Navigate to the Wi-Fi settings and update the password.
- Save the changes and reconnect your devices using the new password.

6) Where can I purchase the MiFi plans?
You can purchase a mifi device on our ecommerce site at https://shop.bealiv.com and receive free delivery or visit an ALIV store or van.

7) Can I purchase a MiFi plan with my debit/credit card?

Yes, you can purchase a MiFi plan by credit or debit card in-store, through your MyALIV app, or via the website. You can also set your account to auto-pay in the MyALIV app for seamless connectivity.

8) How many devices can connect to my MiFi at the same time?

Our ALIV-branded MiFi device can connect up to 10 devices simultaneously.

9) Can I use the device when I travel?

No, the device can only be used within The Bahamas on the ALIV network.

10) My MiFi device battery doesn’t charge properly or keeps dropping signal. What should I do?

If your battery isn’t holding a charge:

1. 1. Use the original charger that came with the device.
  2. Try a different charging cable and power adapter.
  3. Ensure the charging port is clean and free of debris.
  4. If the issue persists, visit an ALIV store for assistance or a possible battery replacement.

11) why does ALIV do this?
our policy is in line with common industry standards for network management, which are designed to optimize network performance and service. every wireless provider maintains policies that help manage network traffic.

12) but I pay for unlimited data.
yes, your plan is unlimited data- you never get charged for overages. however, you may experience reduced speeds once you have hit fair usage- check your plan details to determine what your fair usage policy is.

13) how much slower will my data speeds be?
the actual speeds may vary depending on your location and the number of people using the network at the same time. however, speeds may drop down to 256KBs.

14) where can i get more details on my overall data usage?
You can sign-in to your MyALIV App and look up your data usage summary. Additionally, if you have an ALIV branded MIFI device, your data usage can be found on the device screen.

15) How do I get a free MiFi device?

Promotional offers may vary. To find out if you qualify for a free MiFi device, visit https://www.bealiv.com/deals or any ALIV store or van.

16) My MiFi device keeps turning off or going in and out. What should I do?

If your MiFi device frequently disconnects or turns off, try the following steps:

- - Ensure the device is fully charged.
  - Restart the MiFi device by holding the power button for 10 seconds.
  - Check if multiple devices are connected, which could be overloading it.
  - If the issue persists, visit an ALIV store for assistance.

17) Can I change the SIM card in my MiFi device?

The MiFi device only operates efficiently with ALIV-branded equipment. For the best network experience, please utilize an ALIV SIM card with your MiFi device.

18) Does the MiFi device support 5G?

Currently, the MiFi device operates on ALIV’s LTE network. For future updates on 5G compatibility, check ALIV’s website or visit a store.

19) What is Fair Usage?

Fair usage is a policy that allows our customers to choose their MiFi plans based on their speed and data needs. It helps ALIV guarantee an optimal connected experience across our reliable and fast LTE network. Once you reach the fair usage limit of your plan, you may experience reduced speeds.

20) Why does ALIV have this policy?

This policy aligns with common industry standards for network management, ensuring optimal performance for all users. Every wireless provider maintains similar policies to manage network traffic effectively.

21) But I pay for unlimited data.

Yes, your plan includes unlimited data, meaning you will never be charged for overages. However, after hitting the fair usage limit, your speeds may be reduced. ALIV Fair Use Policy

22) But I pay for unlimited data.

You can sign in to the MyALIV app to view your data usage summary. If you have an ALIV-branded MiFi device, your data usage can also be found on the device screen.

23) How can I avoid hitting the fair usage limit?

- Monitor your data usage through the MyALIV app.
- Disconnect devices that are not in use.
- Ensure only the necessary devices are connected.
- Upgrade to a higher data plan if needed.
- If you’re experiencing network issues, check ALIV’s service status or visit a store for assistance.

View the full user manual for the new BeAliv Mifi Device here: Mifi User Manual

broadband

broadband

plan	duration	data	type	cost
mifi75	30 days	50GB*	prepaid	$75	buy unlimited data (fair use policy applies 50 GB) Charges per megabyte from the first billable kilobyte 30-day plan, renews automatically except when customer changes plan or fails to pay
mifi90	30 days	125GB*	prepaid	$90	buy unlimited data (fair use policy applies 125 GB) Charges per megabyte from the first billable kilobyte 30-day plan, renews automatically except when customer changes plan or fails to pay
mifi140	30 days	200GB*	prepaid	$140	buy unlimited data (fair use policy applies 200 GB) Charges per megabyte from the first billable kilobyte 30-day plan, renews automatically except when customer changes plan or fails to pay
tab75	30 days	50GB*	prepaid	$75	buy now 50GB data (fair use policy applies) Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled
tab90	30 days	125GB*	prepaid	$90	buy now 125GB data (fair use policy applies) Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled
tab140	30 days	200GB*	prepaid	$140	buy now 200GB data (fair use policy applies) Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled
Infinite500	30 days	500GB*	postpaid	$99	sign up 500GB data (fair use policy applies) Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled
Infinite1000	30 days	1000GB*	postpaid	$159	sign up 1000 GB data (fair use policy applies) Charges per megabyte from the first billable kilobyte Monthly plan renews automatically on the first day of each month until canceled

broadband

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