ALIV Go FAQs
1) what is MiFi?
MiFi is a Wi-Fi solution that allows you to have personalized Wi-Fi access on the go, this can be shared between mobile internet-enabled devices — such as smartphones, laptops, tablets, and even game consoles
2) who can purchase a MiFi plan?
anyone can purchase a MiFi device, to use our MiFi plans.
3) can i pay by credit card?
yes, you can pay by credit or debit card to purchase any plan through your MyAliv app or set your account to auto-pay in the app.
4) where can i purchase the MiFi plans?
you can purchase MiFi plans in store, any affinity van, or through your MyAliv app, via our website, or any top-up locations.
5) is a deposit required?
there is no deposit required for postpaid or prepaid.
6) where can i purchase a MiFi device?
at any ALIV location.
7) does my data roll over?
no. but we offer a variety of packages to suit your pocket.
8) how many devices can i connect the same time?
Our ALIV branded MiFi device can connect to up to 10 devices.
9) can i use the device when i travel?
no. the device can only be used within The Bahamas.
10) what is fair usage?
Fair usage is a policy that allows our customers choice when selecting their MiFi plans. Customers can choose a plan based on their speed and data needs. Our fair usage policy allows Aliv to guarantee an optimal connected experience across our reliable and fast LTE network. When you reach the fair usage of your plan, you may experience reduced speeds.
11) why does ALIV do this?
our policy is in line with common industry standards for network management, which are designed to optimize network performance and service. every wireless provider maintains policies that help manage network traffic.
12) but I pay for unlimited data.
yes, your plan is unlimited data- you never get charged for overages. however, you may experience reduced speeds once you have hit fair usage- check your plan details to determine what your fair usage policy is.
13) how much slower will my data speeds be?
the actual speeds may vary depending on your location and the number of people using the network at the same time. however, speeds may drop down to 256KBs.
14) where can i get more details on my overall data usage?
You can sign-in to your MyALIV App and look up your data usage summary. Additionally, if you have an ALIV branded MIFI device, your data usage can be found on the device screen.
15) what can i do to avoid hitting fair usage?
monitor your data usage through your MyAliv app. make sure to disconnect devices when not in use and periodically check only devices in use are connected.
16) what if i don’t want my speed to slow down? can i pay more to avoid it?
yes, you can increase your fair usage up to 200GB. Simply visit any of our ALIV stores, log-in to the MyAliv app or visit bealiv.com by upgrading your plan.
| plan | duration | data | type | cost | |
|---|---|---|---|---|---|
| mifi75 | 30 days | 50GB* | prepaid | $75 | buy
Charges per megabyte from the first billable kilobyte 30-day plan, renews automatically except when customer changes plan or fails to pay |
| mifi90 | 30 days | 125GB* | prepaid | $90 | buy
Charges per megabyte from the first billable kilobyte 30-day plan, renews automatically except when customer changes plan or fails to pay |
| mifi140 | 30 days | 200GB* | prepaid | $140 | buy
Charges per megabyte from the first billable kilobyte 30-day plan, renews automatically except when customer changes plan or fails to pay |
| tab75 | 30 days | 50GB* | prepaid | $75 | buy now
Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled |
| tab90 | 30 days | 125GB* | prepaid | $90 | buy now
Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled |
| tab140 | 30 days | 200GB* | prepaid | $140 | buy now
Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled |
| Infinite500 | 30 days | 500GB* | postpaid | $99 | sign up
Charges per megabyte from the first billable kilobyte Monthly plan, renews automatically on the first day of each month until canceled |
| Infinite1000 | 30 days | 1000GB* | postpaid | $159 | sign up
Charges per megabyte from the first billable kilobyte Monthly plan renews automatically on the first day of each month until canceled |