what code do I use to top-up?
Dial *200#
what if i don’t want my speed to slow down? can i pay more to avoid it?
yes, you can increase your fair usage up to 200GB. Simply visit any of...
what can i do to avoid hitting fair usage?
monitor your data usage through your MyAliv app. make sure to disconnect devices when...
where can i get more details on my overall data usage?
sign-in to your MyAliv app and look up your data usage summary.
how much slower will my data speeds be?
the actual speeds may vary depending on your location and the number of people...
but I pay for unlimited data
yes, your plan is unlimited data- you never get charged for overages. however, you...
why does ALIV do this?
our policy is in line with common industry standards for network management, which are...
what is fair usage?
Fair usage is a policy that allows our customers choice when selecting their MiFi...
can i use the device when i travel?
no. the device can only be used within The Bahamas.
how many devices can i connect the same time?
You can connect up to five (5) devices for the Alcatel Linkzone and up...
does my data roll over?
Your data doesn't roll over, but we offer a variety of packages to suit...
where can i purchase a MiFi device?
You can purchase a MiFi device at any ALIV location.
is a deposit required?
there is no deposit required for postpaid or prepaid.
where can i purchase the MiFi plans?
you can purchase MiFi plans in store, any affinity van or through your MyAliv...
can i pay by credit card?
yes, you can pay by credit card to purchase any plan through your MyAliv...
who can purchase a MiFi plan?
anyone can purchase a MiFi plan.