where do I get a SIM?
You can purchase a SIM at any of our retail locations, from any authorized...
how do I purchase a plan?
You can purchase a plan by going to your myAliv app, our kiosk, *206#,...
does ALIV offer data?
Yes, we offer a range of broadband plans for mobile internet, roaming and in-home...
are there any hidden fees when purchasing a device?
There are absolutely no hidden fees. Some prices are shown without VAT and is...
is land line to mobile calling free?
All incoming calls to your ALIV number are free.
are your calling rates for postpaid the same as prepaid?
These rates will be advertised once our business services are announced early in 2017.
what are your rates to use data?
Please refer to the ALIV Plans and Pricing Guide.
what are your rates to make calls?
Please refer to the ALIV Plans and Pricing Guide.
how do I dial a Bahamian number from another country?
In order to dial a Bahamian number, you must dial +1242 instead of the...
during travel am I able to purchase a roaming plan?
Top-up your account before roaming, or purchase our Liberty Platinum plan to stay connected...
if I become an ALIV subscriber and travel abroad what will be my international roaming experience?
When you travel abroad, enjoy the same superior call quality, coverage and connectivity as...
where will I be able to find a listing of countries I can roam in and the rates?
Check the list of countries for just some of the 190 destinations where we’ve...
will I be able to check my credit balance when roaming?
Yes. Just dial the credit balance short code *201# to check.
how do I activate roaming?
All SIMs are automatically provisioned for roaming, just ensure you have credit on your...
how do I set up roaming when I land?
Once you land at your destination, turn on your phone and it will automatically...
is roaming available?
Yes, outbound roaming is available in over 190 countries with over 500 operators.