do I have to sign a contract?
You will need to sign and agree to the terms & conditions.
how much does it cost?
You will have full use of the device in accordance with the terms &...
what is a Wireless Broadband Device? ALIVGO & ALIV SOHO?
Aliv provides wireless broadband services following the guidelines set out in the terms &...
do you have a program for loyal customers?
We are focused on ensuring that our customers benefit from the best value in...
all I want is an ALIV SIM to try out the service. I do not want to commit to purchasing a phone yet. Will it work in my current phone?
You are allowed to purchase an Aliv sim only, with minimum plan purchase. We...
will customers be able to purchase SIM only cards?
Customers will be able to purchase SIM only plans at convenient locations. However, customers...
does my phone support VoWiFi?
ALIV handsets are not configured to support VoWIFI now.
does my phone support VoLTE?
ALIV is VoLTE! You may read more about it here.
will all the ALIV devices come configured with wallpaper and data provisioned (APN)?
Yes. All ALIV devices will have wallpaper and be data provisioned.
will there be rollover minutes/data?
Because our plans have very generous allowances of talk, sms and data, you won’t...
why doesn't multimedia messaging (MMS – picture messaging) work?
ALIV does not offer the MMS service. As an alternative, all pictures videos and...
if a customer has a locked phone and wants an ALIV SIM card, will they be able to have their phone unlocked at an ALIV store?
No. They will need to have their phone unlocked prior to purchasing an ALIV...
if a phone is purchased from ALIV, will it be pre-loaded with the MyALIV app?
Yes. There are a number of pre-loaded apps we have included for our customers....
will customers have the option to make their number private from their handsets?
Yes. This is enabled through an "anonymous call blocker" feature available on all devices.
will each handset include short codes? For e.g., *555#, *86 along with default password etc.
Yes. Please refer to the Short Code Guide.