ALIV Service FAQs
How do I purchase a plan?
You can purchase a plan by going to your myAliv app, our kiosk, *206#, https://www.bealiv.com/shop/plans or by dialing our customer care at 611
Where do I get a SIM?
You can purchase a SIM at any of our retail locations, from any authorized SIM-only resellers, and at any kiosk location. For more information, check the MyALIV app.
Do you offer international calling?
Yes. ALIV has included international calling to the USA and Canada as part of the allowance in our consumer plans. You can also call any country in the world using the ALIV network.
What is the difference between ALIV and BTC?
ALIV provides first-world choice, and value in calls, texts, data and reliable roaming service through a suite of consumer plans built to suit every pocket. Our business is 100% Bahamian owned with exceptional 24/7 customer support.
ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer data speeds, downloads and experience
How and where can I find an ALIV retail store?
Visit www.bealiv.com/store-locator/ to find a store near you.
Will all retail stores provide the same services?
All our retail stores will provide complete services that covers everything from device and SIM sales, plans and a number of other services.
SIM-only sellers will provide SIMs and top-up only.
Can a credit line be established?
No. Credit lines will not be available.
Can I keep my BTC number if I move to an ALIV service?
Yes. You can swich your network and keep your number.
What islands and regions of islands are covered by which of the above technologies?
We have 3G & 4G on all these islands, and 4.5G or LTE Advance on the following islands:
- New Providence
- Grand Bahama
- Bimini
- Central Abaco
- Parts of Exuma
- Parts of Eleuthera
Do you leverage CBL’s network at all?
ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer experience. Every site has 4G LTE technology, the equipment delivering it are all new with the latest features and functions to give you a better user experience. There is no old or legacy technology on the ALIV network. We have invested so you can enjoy the best possible LTE experience.
Will network speeds become very slow when many people are on the network?
Our service was designed with sufficient capacity for a large number of subscribers, that’s why we have two networks! ALIV has planned.
What emergency numbers do you support?
We support people, which is why both 919 and 911 emergency numbers are supported.
When will you support LTE Advanced?
We will support LTE Advanced in 2017 by using carrier aggregation (the combination of two LTE bands to further increase user speed) across our two networks the first elements of LTE advanced will be available to you.
Can I make video calls?
Yes, you can make video calls using applications such as Facetime, Skype & Google Hangouts, using your ALIV service. You can also use WhatsApp for instant messaging and voice and video calling anywhere in the world.
How soon will ALIV services be offered throughout the entire Bahamas?
ALIV is strictly following the URCA guidelines in terms of service roll-out. Please refer to http://www.urcabahamas.bs for further details.
Will customers have the option to make their number private from their handsets?
Yes. This is enabled through an "Hide Caller ID" feature available on all devices.
If a phone is purchased from ALIV, will it be pre-loaded with the MyALIV app?
Yes. There are a number of pre-loaded apps we have included for our customers. The MyALIV app is also available for download in the Google Play Store & Apple's App Store
If a customer has a locked phone and wants an ALIV SIM card, will they be able to have their phone unlocked at an ALIV store?
No. They will need to have their phone unlocked prior to purchasing an ALIV SIM card.
Why doesn't multimedia messaging (MMS – picture messaging) work?
ALIV does not offer the MMS service. As an alternative, all pictures videos and rich content can be shared with your family and friends using applications such as WhatsApp, powered by the most reliable data network in the Bahamas.
Will there be rollover minutes/data?
Because our plans have very generous allowances of talk, sms and data, you won’t need them!
Will all the ALIV devices come configured with wallpaper and data provisioned (APN)?
Yes. All ALIV devices will have wallpaper and be data provisioned.
Does my phone support VoLTE?
ALIV is VoLTE! You can check your phone's mobile network settings for 4G or 5G under the "Preferred Network Type' option.
Does my phone support VoWiFi?
ALIV handsets are not configured to support VoWIFI now.
Will customers be able to purchase SIM only cards?
Customers will be able to purchase SIM only plans at convenient locations. However, customers must have a compatible LTE band 13 device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.
All I want is an ALIV SIM to try out the service. I do not want to commit to purchasing a phone yet. Will it work in my current phone?
You are allowed to purchase an Aliv sim only, with minimum plan purchase. We would advise that you test your current phone with an Aliv sim card prior to purchase.
Do you have a program for loyal customers?
We are focused on ensuring that our customers benefit from the best value in consumer plans and we have built plans that truly reward our customers’ loyalty.