Prepaid Plans FAQs
How are the new plans different from the old prepaid plans?
The new prepaid plans offer more local data, unlimited local talk minutes and SMS, dedicated talk + text to USA and Canada and dedicated data for unlimited WhatsApp messaging. Our unlimited plans also include extra data dedicated to full WhatsApp use (messaging, calls and media).
What is the Fair Usage Policy for unlimited plan allocations?
An in-depth explanation and details of our fair usage policy can be found at: https://www.bealiv.com/fair-use-policy/
Where can I purchase the new prepaid plans?
You can purchase the new plans via
- The MyALIV app
- bealiv.com
- At your nearest Aliv store or kiosk
- WhatsApp Bot (242) 803-2548
- Dail 611 or (242) 302-2548
- USSD (Dial *200#)
- Aliv third-party resellers
Will the old plans still be available?
The legacy plans will remain active for 30 days after the launch of the new plans. After the 30-day period ends, only the seven new prepaid plans will be available for purchase.
Where can I purchase the old/legacy prepaid plans?
- USSD (Dial *200#)
- bealiv.com
Are there new postpaid plans?
No, our robust postpaid suite will remain the same – only the prepaid plans have been updated.
Will my current plan automatically deactivate when the new plans launch?
No, your current plan will remain active until its scheduled expiration date.
Will my current plan auto-renew if I have autopay enabled?
No, once the new plans are launched, autopay will no longer work with the legacy plans. You will need to select a new plan to continue autopay.
How do I enable autopay for the new plans?
Log into the MyALIV app and select autopay from the homepage. Then, select your preferred method of payment. Don’t forget to save your changes.
Will the process for purchasing future plans change after the new prepaid plans launch?
No, the process for purchasing future plans will remain the same with the new prepaid plans.
What is Free Bonus Data?
Free Bonus Data is data that does not count against a plan’s regular data allowance. For example, with our new prepaid plans, some data for WhatsApp usage (messaging, calls, and media) is zero-rated. This enhances the user experience by allowing seamless access to specific apps without impacting their plan’s primary data balance.