ALIV App FAQs
Can I download the MyALIV app to my phone?
Yes, the MyALIV app is available for download in the Google Play Store and Apple's App Store.
How do I sign into the MyALIV app?
Once you enter your phone number & correct password, a code will be sent to your number to complete the sign-in process.
How do I reset my MyALIV app password?
Your email address must be linked to your ALIV account as a security measure for double verification. Select the 'Forgot Password' and enter your phone number then click submit. (Phone number format 2428041234). A password reset confirmation will be sent to the email address linked to your ALIV account. Follow the steps outlined in the email to complete password reset.
How do I update the email address linked to my ALIV account?
If you need to update the email address linked to your ALIV account, call 611 or visit an ALIV store.
Why do I need a security code to sign into the MyALIV app?
The double verification code adds an extra layer of security to your account by ensuring only you can access it, even if someone else knows your password.
Can I track my talk, text and data balance in the MyALIV app?
Yes. The MyALIV app allows for tracking all plan and top-up usage, as well purchase history.
Can I buy a plan in the MyALIV app?
Yes. You can purchase plans or add-ons with secure credit/debit card checkout, or use available wallet credit. Try the auto-renew feature to stay connected to the people and things that matter to you.