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ALIV Service

Does ALIV offer data?

How do I purchase a plan?

Where do I get a SIM?

All ALIV Service Topics

Prepaid Plans

Why is Aliv launching new Prepaid plans?

How are the new plans different from the old prepaid plans?

What is the Fair Usage Policy for unlimited plan allocations?

Where can I purchase the new prepaid plans?

All Prepaid Plans Topics

eSIM

What is an eSIM?

Benefits of an eSIM?

Where do I purchase an eSIM?

Activate an eSIM with ALIV?

All eSIM Topics

Broadband

What is a Wireless Broadband Device?

How much does it cost?

Do I have to sign a contract?

All Broadband Topics

Customer Service

If I purchase a smartphone from ALIV and it malfunctions where do I go for repairs?

What are the opening hours for ALIV head office in Nassau?

What is the main contact number for ALIV?

All Customer Service Topics

MiFi

Who can purchase a MiFi plan?

Can I pay by credit card?

All MiFi App Topics

Roaming

Is roaming available?

How do I set up roaming when I land?

How to I activate roaming?

All Roaming Topics

Ring Products

Learning more about ring availability in The Bahamas with these frequently asked questions

How does Ring products work?

Do I need a subscription to use Ring?

What types of Ring Protect Plans are available?

All Ring Topics

Technical

What is the difference between 3G and LTE?

I am currently a BTC Customer. Can I use my current device when I become an ALIV subscriber?

How many GB can a phone hold?

All Technical Topics

ALIV App

Auto Renew Policy?

All ALIV App Topics

Get Extra

What is zero rated WhatsApp?
Who is eligible for zero rated WhatsApp?
How do I activate zero rated WhatsApp?

All Get Extra Topics

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As of Nov. 20 2024, new prepaid plans have been introduced. Old plans can be purchased in select channels until December 20th, 2024. Plans already purchased will remain valid until they expire.

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