support

You check your data usage on the MyALIV app. You can also call our care team at 611.

If you have an ALIV number, you can dial 611. If you’re calling from a landline or a BTC number, please dial 1 (242) 300-2548.

You check your data usage on the MyALIV app. You can also call our care team at 611.

You can check your balance via the MyAliv app on your phone, calling 611, and using the short code *201# .

You can stop the auto renew via the MyAliv App at any time between when they purchase a plan and when it auto renews.  There is an auto renew on/off slide switch located on screen within the App.  The customer should immediately receive an SMS confirmation that the auto renew feature has been turned off.  If an SMS confirmation is not received the customer should call 611 from their device or send an email to customercare@bealiv.com.   Once completed by Customer Care you will receive immediate confirmation that the request has been received and that the auto-renewal has been stopped.

The MyALIV app is free, and it will already be installed on all ALIV devices. You can also download the MyALIV app from the Google Play store and the Apple store.

No, we do not currently provide this service.

We are focused on ensuring that our customers benefit from the best value in consumer plans and we have built plans that truly reward our customers’ loyalty.

You are allowed to purchase an Aliv sim only, with minimum plan purchase. We would advise that you test your current phone with an Aliv sim card prior to purchase.

Customers will be able to purchase SIM only plans at convenient locations. However, customers must have a compatible LTE band 13 device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

ALIV handsets are not configured to support VoWIFI now.

ALIV is VoLTE! You may read more about it here.

Yes. All ALIV devices will have wallpaper and be data provisioned.

Because our plans have very generous allowances of talk, sms and data, you won’t need them!

ALIV does not offer the MMS service. As an alternative, all pictures videos and rich content can be shared with your family and friends using applications such as WhatsApp, powered by the most reliable data network in the Bahamas.

Yes.

No. They will need to have their phone unlocked prior to purchasing an ALIV SIM card.

Yes. There are a number of pre-loaded apps we have included for our customers. Please refer to the MyALIV Apps Guide.

Yes. This is enabled through an “anonymous call blocker” feature available on all devices.

Yes. Please refer to the Short Code Guide.

ALIV is strictly following the URCA guidelines in terms of service roll-out. Please refer to http://www.urcabahamas.bs for further details.

All countries.

Yes, you can make video calls using applications such as Facetime, Skype & Google Hangouts, using your ALIV service. You can also use WhatsApp for instant messaging and voice and video calling anywhere in the world.

We will support LTE Advanced in 2017 by using carrier aggregation (the combination of two LTE bands to further increase user speed) across our two networks the first elements of LTE advanced will be available to you.

We support people, which is why both 919 and 911 emergency numbers are supported.

Our service was designed with sufficient capacity for a large number of subscribers, that’s why we have two networks! ALIV has planned.

ALIV has two networks! An ultra-modern 4G LTE network and a 3G WCDMA/HSPA+ network, both optimized for superior consumer experience. Every site has 4G LTE technology, the equipment delivering it are all new with the latest features and functions to give you a better user experience. There is no old or legacy technology on the ALIV network. We have invested so you can enjoy the best possible LTE experience.

We do not use any of BTC’s infrastructure for our own use. The only connection to BTC is to allow calls between the two networks.

We have 3G & 4G on all these islands, and 4.5G or LTE Advance on the following islands:

• New Providence
• Grand Bahama
• Bimini
• Central Abaco
• Parts of Exuma
• Parts of Eleuthera

Yes. You can swich your network and keep your number.

No. Credit lines will not be available.

All our retail stores will provide complete services that covers everything from device and SIM sales, plans and a number of other services.

SIM-only sellers will provide SIMs and top-up only.

A full list of ALIV retail stores can be found in the MyALIV app.

Yes we do. You can find out more about our postpaid plans here.

Yes. ALIV has included international calling to the USA and Canada as part of the allowance in our consumer plans. You can also call any country in the world using the ALIV network.

You can purchase a SIM at any of our retail locations, from any authorized SIM-only resellers, and at any kiosk location. For more information, check the MyALIV app.

You can purchase a plan by going to your myAliv app, our kiosk, *206#, https://www.bealiv.com/shop/plans or by dialing our customer care at 611

Yes, we offer a range of broadband plans for mobile internet, roaming and in-home connectivity needs. See www.bealiv.com/store/plans for more details.

We are selling contract-free consumer plans to suit every pocket from our launch. In early 2017, we will launch business plans with contracts.

No. Customers must be careful as there is no reversal option.

No, we don’t

No, we do not

No, only the authorized cardholder can buy and pay for ALIV products and services.

For top-up through the app the minimum amount is $2, everywhere else there is no minimum.

For top-up through the app the maximum amount is $150, everywhere else there is no maximum.

You can buy top-up at our retail stores, local top-up distributor locations, through the MyALIV app, and bealiv.com. You can also buy top-up by calling 611.

Dial *200#

Live Chat has officially launched. You can connect with a customer care agent online through the bealiv.com live chat option.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to “pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Voicemail can be reached by pressing and holding the “1” key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Yes, please call toll free on 1 (242) 300-2548.

Please contact our care team toll free on 1 (242) 300-2548.

The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Your ALIV device will have a warranty. Repairs, once deemed appropriate, will be completed by our device repairs partner.

There are absolutely no hidden fees. Some prices are shown without VAT and is clearly advertised.

All incoming calls to your ALIV number are free.

These rates will be advertised once our business services are announced early in 2017.

Please refer to the ALIV Plans and Pricing Guide.

Please refer to the ALIV Plans and Pricing Guide.

In order to dial a Bahamian number, you must dial +1242 instead of the usual 1242 when you are dialing the number.

Top-up your account before roaming, or purchase our Liberty Platinum plan to stay connected to the people and things that matter to you. For more information on ALIV roaming, please contact customer care at 611, or search online at https://www.bealiv.com/roaming-with-aliv

When you travel abroad, enjoy the same superior call quality, coverage and connectivity as you do at home. You can find this information at https://www.bealiv.com/roaming-with-aliv

Check the list of countries for just some of the 190 destinations where we’ve got you covered for the best roaming experience. You can find this information at https://www.bealiv.com/roaming-with-aliv

Yes. Just dial the credit balance short code *201# to check.

All SIMs are automatically provisioned for roaming, just ensure you have credit on your ALIV service. Then you can attach to a network of your choice to start roaming.

Once you land at your destination, turn on your phone and it will automatically start. For any roaming queries, please call +1 (242) 801-ROAM/7626 when roaming.

Yes, outbound roaming is available in over 190 countries with over 500 operators.

During the off-peak hours customers can expect: Upload speeds 4Mbps and Download speeds of 13Mbps. These are subject to geographic loaction.

Mbps = megabits per second

During the peak hours customers can expect: Upload speeds 3Mbps and Download speeds of 5Mbps. These are subject to geographic loaction.

Mbps = megabits per second

For Android

Instructions

Setting -> More -> cellular Networks – >Data Roaming Disable/off

For iPhone

Instructions

Setting -> Cellular -> Cellular Data Options-> Data Roaming – off

For Android

Instructions:

Setting -> More -> Tethering & Portable Hotspot

Portable Wi-Fi Hotspot – ON

For iPhone

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Personal Hotspot

APN: pda.newcomobile.com

Setting -> Personal Hotspot ->Turn on Hotspot

For Android:

Instructions:

Setting -> More -> Cellular Networks – >Access Point Name

Add/New
Name : ALIV

APN : pda.newcomobile.com

SaveEnsure that the new APN is selected.

For iPhone:

Instructions:

Setting -> Cellular -> Cellular Data Options-> Cellular Data Network

Cellular Data

APN: pda.newcomobile.com

To improve the browsing experience ALIV recommends changing the network type to LTE.
Instructions: Setting -> Cellular -> Cellular Data Options-> Voice & Data ->Select: LTE

Yes. However, customers must have a compatible LTE band 13 device. To check compatibility, please search online at www.gsmarena.com for your device’s compatibility with Band 13.

The ALIV devices will have storage ranging from 8GB to 128GB. This of course is subject to the respective manufacturer, e.g. Apple, Samsung etc.

ALIV has an LTE network that supports Band 13 and Band 4 technology. If you have device that supports this technology, and it is unlocked, you can use your current device. To check compatibility, please search on line at www.gsmarena.com for your devices compatibility with Band 13.

3G is an older technology that provides voice and data services. 4G LTE is a more modern technology that provides better data speeds and therefore a better user experience for you.

You can see all phone prices on https://www.bealiv.com/store/#all-phones

At any ALIV flagship store or our Aliv Concierge Team will come to you – enter details here and we’ll be in touch. Yes, please visit the link for more details.

join ALIV

Customers may port as many numbers as they wish once proof is provided and it is confirmed that they are the rightful owner of the number(s) they are porting.

Yes, credit cards are accepted and can be added to your account in our MyALIV app for monthly recurring payments.

Government issued ID, current home address, email address and the mandatory $149.99 deposit, signed contract, meet the minimum spend requirements

Existing telephone contact, government issued ID, current home address, email address, most recent paid post-paid bill (for last 3 months of service), and the mandatory $149.99 deposit, signed contract

Existing telephone contact, two government issued ID, NIB card is mandatory, current home address, email address and the mandatory $149.99 deposit, signed contract.

Plans

Consumer Post-paid is an automatically billed monthly service offered by ALIV that allows the subscriber to pay a standard rate each month for a fixed period of 24 months.

you can delete your eSIM from your phone through the phone settings, or by resetting your phone to factory settings. This is recommended before selling your phone. In case of accidental deletion, be sure to keep your receipt with the QR code. You may re-scan the code to re-install the eSIM onto the original phone.

Data, however, you may notice reduced speeds.

you must visit an ALIV store if you upgrade your device.

yes, your eSIM is compatible for roaming in most destinations, such as the USA and Canada. If you plan to travel Internationally, it is recommended to use a physical SIM card.

Yes, if your device is unlocked you may use an eSIM with a physical SIM from another carrier.

yes, you will need to visit an Aliv store. Your physical SIM will no longer be active.

no, you cannot. You may only use data on one line at a time and this can be changed in your device settings.

yes, you can.

Using an iPhone:
+ Select your rate plan and features
+ Go to Settings, then Cellular
+ Tap the Add cellular plan button
+ Scan the QR code on your receipt.
+ Choose labels for each of your cellular plans
+ Set your default line
If you need further assistance feel free to visit: https://support.apple.com/en-ca/HT209044

if you are switching to a new phone you will need to visit an ALIV store to be issued a new eSIM.

eSIMs cost the same as a physical ALIV sim.

iPhone XS, iPhone XS Max, iPhone XR, or later with iOS 12.1 or later.

An eSIM is a digital SIM card embedded into your device. A SIM card stores the information needed for your phone to authenticate to the Aliv network. By using both a Physical SIM and an eSIM, both the phone numbers can make and receive voice calls and send and receive text messages (SMS).
This means you can have your personal and business phone numbers on one device, or you can add a second phone line for travel.