The opening hours are 9 a.m. – 5 p.m., Monday through Friday.

Please contact our care team toll free on 1 (242) 300-2548.

If you have an ALIV number, you can dial 611. If you’re calling from a landline or another number, please dial 300-2548.

If you are calling from outside The Bahamas, please dial +1 (242) 300-2548

Yes, please call toll free on 1 (242) 300-2548.

Voicemail can be reached by pressing and holding the "1" key or it can be reached by dialing 8050000.

Roaming: Note that while roaming on some providers, voicemail services may not be accessible.

Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Turn Device off for 5-10 seconds then Power on device. If still experiencing this issue Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Please ensure that mobile data is turn on and APN is set to "pda.newcomobile.com”. If still experiencing data issues please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

Ensure that your device has an active plan or balance. If there is an active plan or balance and still experiencing voice service issue please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help.

No. Please call toll free on 1 (242) 300-2548 and a member of the care team will be happy to help you with updating your personal details. Your details can also be updated at any of our ALIV retail stores.

Yes. ALIV Support representative are available via Live Chat on our website (see chat icon on bottom right) or WhatsApp at +1(242)807-7678